Achieving Excellence in Customer Service - Providing a Quality Service || Elbosala

Course Details

Pr. Customer Services
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Achieving Excellence in Customer Service - Providing a Quality Service

By Laila Mansour
03/Jul/2024
0 Students

Course Description

(Objectives)

Establish the importance of setting and reviewing customer service standards
Develop an understanding of internal and external customer expectations
Communicate more effectively by utilizing active listening and questioning skills
Demonstrate how to deal with difficult customers effectively
Set SMART objectives and goals to increase daily productivity
Utilize stress management techniques to reduce tension

(Participants)

Frontline customer service representatives (CSR)
Team supervisors
Department managers
Account managers
Field service representatives

Course Curriculum

Laila Mansour

Research Associate

I am a web developer with a vast array of knowledge in many different front end and back end languages, responsive frameworks, databases, and best code practices